Customer Integrated Services
Call center, website and extraordinary reporting are just the start of Mendtronix’s integrated services.
Call center services
Customer Support and Technical Support phone operations are nationwide and directly tied into Mendtronix’s data bases providing real time statuses of repairs and other valuable information.
Customer Care Representatives are on call M-F from:
9 am – 8 pm EST
6 am – 5 pm PST
Our highly trained professionals are able to ensure an excellent customer experience. Mendtronix’s customer satisfaction rating is 98.7%.
Website repair case generation, instant RMA # generation, online status updates
Commercial customers want immediate repair case generation access and statuses. Mendtronix’s website can deliver both 24/7 along with immediate RMA# and shipping directions. This enables shipment of equipment to Mendtronix anytime it’s convenient.
Reporting – 24/7 customized self serve
Mendtronix’s robust reporting systems provides the ability to view transaction activity real-time 24/7 at any desired frequency. Data points for repair statuses, on-hand inventory levels, shipments & tracking, invoices & credits and transaction drill down … all customized and available anytime.